FAQ

How do I become a Sucos customer? 
Sucosorder.com is an online shop for business customers. This includes wholesalers and retailers, specialist retailers, and commercial users such as restaurants. To place orders in the shop, you must first register with us. After your registration, a brief verification process will take place, and you will receive your login details as soon as possible. With your login details, you can log in to the online shop, view your prices, and conveniently submit your order. 

I am already a Sucos customer – how do I get access to the online shop? 
You can receive your username and password immediately by phone (+49 2131 / 40656-0) or email (order@sucos.com). Alternatively, you can request a new password via "Forgot your password?" and then log in. Why don't I see any prices in the online shop? Price display and the ability to place orders are only available to registered customers. 

What payment options are available? 
Payment options in our shop are customer-specific and are automatically displayed after logging in. Depending on your customer history, you will have access to individual payment methods. These range from prepayment and cash payment for in-store pickup to PayPal and credit card. You can find your individual payment options in your customer account. 

What shipping options are available? 
We strive to find the most economical shipping solution. From parcel shipping and freight forwarding to individual delivery to specific postal code areas, we offer a wide range of shipping options. The selection and costs of shipping are customer-specific and are automatically displayed after logging in. 

How does shipping frozen products work? 
Frozen goods are shipped using dry ice and special packaging. This allows us to guarantee that the cold chain is not interrupted. Shipping is also via express delivery with next-day delivery. Since this shipping method incurs additional costs, we charge a surcharge for orders containing frozen goods. Here's our simple policy: 

Frozen order value < 300€ Frozen goods surcharge of €15 | Frozen goods are shipped separately via express parcel service. 
Frozen order value > €300: No frozen goods surcharge | Frozen goods are shipped together with non-frozen goods via express freight carrier. 

Currently, we only ship frozen goods within Germany. Furthermore, we only ship orders containing frozen goods from Monday to Wednesday. 

What are the best-before dates of the items? 
For technical reasons, we are unfortunately unable to display the best-before dates for each item with 100% accuracy in the shop. However, to ensure transparency regarding expiration dates, you will receive an expiration date confirmation for each item from a Sucos employee via email after your online order and before delivery. We will only ship the goods after your confirmation.